Terms & Conditions
PLACING AN ORDER
BY PLACING AN ORDER WITH US YOU WILL BE DEEMED TO HAVE READ, UNDERSTOOD AND AGREED TO THESE TERMS AND CONDITIONS. IF YOU ARE UNHAPPY WITH OR UNCLEAR ABOUT ANY ASPECT OF THESE TERMS, PLEASE CONTACT US BEFORE PLACING AN ORDER - BY MAIL HELLO@INKAFABRIC.CO.UK
BY PLACING AN ORDER VIA OUR WEBSITE YOU ARE MAKING AN OFFER TO INKA FABRIC TO PURCHASE THE GOODS DETAILED IN YOUR ORDER UPON THE TERMS DESCRIBED IN YOUR ORDER. ONCE YOU HAVE PLACED AN ORDER WE WILL SEND YOU A CONFIRMATION THAT YOUR ORDER HAS BEEN RECEIVED. A CONTRACT BETWEEN YOU AND THE RUG COMPANY FOR THE SALE OF OUR PRODUCTS WILL ONLY EXIST ONCE AN ORDER HAS BEEN ACCEPTED AND PROCESSED.
PRICES AND AVAILABILITY OF GOODS ARE SUBJECT TO CHANGE WITHOUT NOTICE. A DELIVERY CHARGE WILL BE ADDED TO YOUR ORDER VALUE WHERE APPROPRIATE.
ALL DATES QUOTED FOR DELIVERY ARE ESTIMATED DELIVERY DATES ONLY AND MAY BE SUBJECT TO CHANGE. WE CAN ACCEPT NO LIABILITY FOR ANY LOSS OR DAMAGE (WHETHER DIRECT OR INDIRECT) IF DELIVERY TAKES PLACE AT ANY TIME OTHER THAN THE ESTIMATED DATE FOR DELIVERY. ALL ORDERS RECEIVED AND ACCEPTED BEFORE MIDDAY WILL, SUBJECT TO AVAILABILITY AND WHERE POSSIBLE, BE DESPATCHED FOR A 2-3 WORKING DAYS DELIVERY.
PRODUCT DESCRIPTION
WE TAKE EVERY CARE TO ENSURE THAT THE DESCRIPTION AND SPECIFICATION OF OUR PRODUCTS ARE CORRECT. HOWEVER, SPECIFICATIONS AND DESCRIPTIONS OF PRODUCTS ON THIS WEBSITE ARE NOT INTENDED TO BE BINDING AND ARE INTENDED ONLY TO GIVE A GENERAL DESCRIPTION OF THE PRODUCTS. FURTHERMORE, WHILE THE COLOUR REPRODUCTION OF THE PRODUCTS IS A CLOSE REPRESENTATION, WE CANNOT ACCEPT ANY RESPONSIBILITY FOR ANY VARIATION IN COLOUR CAUSED BY THE BROWSER SOFTWARE OR COMPUTER SYSTEM USED TO VIEW THE PRODUCTS.
PRODUCT SIZE AND COLOUR
ALL OF OUR PRODUCTS ARE HANDMADE AND HAND DYED. PLEASE NOTE THAT VARIATION IN COLOUR WILL HAPPEN FROM RUG TO RUG, THIS IS NORMAL AND ADDS TO ITS BEAUTY. SIZES CAN VARY IN SIZE BY UP TO 5CM. BY PLACING AN ORDER VIA THIS WEBSITE, YOU CONFIRM YOUR UNDERSTANDING AND ACCEPTANCE OF THIS.
RETURNS
INKA FABRIC ACCEPTS RETURNS, WITHIN 14 DAYS UPON DELIVERY FOR A FULL REFUND. ALL ITEMS MUST BE RETURNED IN SHOWROOM CONDITION WITH ORIGINAL TAGS. YOU WILL BE RESPONSIBLE FOR THE ARRANGEMENT AND COST OF RETURN SHIPPING AND DELIVERY WITH THE EXCEPTION OF DAMAGED ITEMS. WE RESERVE THE RIGHT TO REFUSE RETURN OF ANY MERCHANDISE THAT DOES NOT MEET INKA FABRIC RETURN REQUIREMENTS. ALL PRODUCTS PURCHASED ON SALE ARE FINAL SALE AND NON RETURNABLE.
WE FEEL PROUD AT WHAT WE DO
Luxury Products Designed to Last a Lifetime.
BEHIND INKA FABRIC
WHO ARE WE?
Inka Fabric: Where Two Cultures Weave Timeless Design
This is the essence of Inka Fabric, our UK-based company founded by a passionate duo: Adolfo Martinez, a native Peruvian, and Liz Crump, with British roots. Our lives have been beautifully intertwined for nearly 15 years, a journey that led us to create Inka Fabric in 2012.
This venture blossomed from the success of our very first Christmas market in Kingston. Since then, a constant thread has guided our vision: a dedication to crafting elegant, timeless, and functional products that resonate across cultures
TOGETHER, WE CAN CREATE A REVOLUTION, BUY LESS,CHOOSE WELL, MAKE IT LAST.
#1
In terms of our alpaca products we work directly with reputable manufacturers in Arequipa, the Alpaca heartland of Peru, that have national accreditations, a longstanding reputation and support various national associations. This enables us to know the direct source of the alpaca fibre used in each and every one of our products, ensure its sustainable and ethical process and guarantee the highest of qualities.
#2. A Journey of Sustainable Luxury
At Inka Fabric, we aren't just selling fabric, we're selling a story. We understand alpaca fiber like no other because we're deeply connected to its source. This intimate knowledge empowers us to offer you an unparalleled experience.
Imagine: Owning a piece crafted from the finest, most sustainable natural fiber on earth. Our alpaca products are not just eco-friendly and affordable, they are also exceptionally high-quality and unique. You won't find these treasures on any high street – each piece embodies individuality and timeless tradition.
Need help?
Frequently Asked Questions
ORDER
It depends on where you are. Orders processed here will take 3-5 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your delivery on the carrier's website.
DELIVERY & RETURNS
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
If your item arrives damaged, please contact us at hello@inkafabric.co.uk within 48 hours of receiving the package. We will assist you in resolving the issue.
Shipping costs are calculated based on the weight and destination of your order. You will see the exact shipping cost before completing your purchase.
Yes, we accept returns within 15 days for the UK and 20 days for international shipping. Items must be returned in showroom condition with original tags. Please visit our Returns & Exchanges page for more information on our return policy or contact us at hello@inkafabric.co.uk
CUSTOMER SERVICES
You can contact our customer support team at hello@inkafabric.co.uk or by phone at our whatsapp 07856037513. We are here to assist you with any questions or concerns you may have.
PRODUCT & CARE
To care for your alpaca products, we recommend following these guidelines:
- Dry clean for large items
- Hand wash in cold water with a gentle detergent.
- Do not wring or twist the fabric.
- Lay flat to dry.
- Avoid exposure to direct sunlight.
- Store in a cool, dry place.
Yes, all of our alpaca products are sustainable. We take pride in offering luxurious and sustainable Peruvian alpaca products. Alpaca fibers are natural, renewable, and biodegradable, making them an eco-friendly choice. By choosing our alpaca products, you are supporting sustainable and ethical practices.