Returns & Refund Policy

It depends on where you are. Orders processed here will take 3-5 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your delivery on the carrier's website.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

If your item arrives damaged, please contact us at hello@inkafabric.co.uk within 48 hours of receiving the package. We will assist you in resolving the issue.

Shipping costs are calculated based on the weight and destination of your order. You will see the exact shipping cost before completing your purchase.

Yes, we accept returns within 15 days for the UK and 20 days for international shipping. Items must be returned in showroom condition with original tags. Please visit our Returns & Exchanges page for more information on our return policy or contact us at hello@inkafabric.co.uk

You can contact our customer support team at hello@inkafabric.co.uk or by phone at our whatsapp 07856037513. We are here to assist you with any questions or concerns you may have.

To care for your alpaca products, we recommend following these guidelines:

• Dry clean for large items 
• Hand wash in cold water with a gentle detergent.
• Do not wring or twist the fabric.
• Lay flat to dry.
• Avoid exposure to direct sunlight.
• Store in a cool, dry place.

Yes, all of our alpaca products are sustainable. We take pride in offering luxurious and sustainable Peruvian alpaca products. Alpaca fibers are natural, renewable, and biodegradable, making them an eco-friendly choice. By choosing our alpaca products, you are supporting sustainable and ethical practices.