Privacy policy
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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@inkafabric.co.uk or mailing us at:
Inka Fabrics
26 Willow bank Woking GB GU22 9PD
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at hello@inkafabric.co.uk or by mail at
Inka Fabrics
[Re: Privacy Compliance Officer]
26 willow bank Woking GB GU22 9PD
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WE FEEL PROUD AT WHAT WE DO
Luxury Products Designed to Last a Lifetime.

BEHIND INKA FABRIC
WHO ARE WE?
Inka Fabric: Where Two Cultures Weave Timeless Design
This is the essence of Inka Fabric, our UK-based company founded by a passionate duo: Adolfo Martinez, a native Peruvian, and Liz Crump, with British roots. Our lives have been beautifully intertwined for nearly 15 years, a journey that led us to create Inka Fabric in 2012.
This venture blossomed from the success of our very first Christmas market in Kingston. Since then, a constant thread has guided our vision: a dedication to crafting elegant, timeless, and functional products that resonate across cultures
TOGETHER, WE CAN CREATE A REVOLUTION, BUY LESS,CHOOSE WELL, MAKE IT LAST.






#1
In terms of our alpaca products we work directly with reputable manufacturers in Arequipa, the Alpaca heartland of Peru, that have national accreditations, a longstanding reputation and support various national associations. This enables us to know the direct source of the alpaca fibre used in each and every one of our products, ensure its sustainable and ethical process and guarantee the highest of qualities.

#2. A Journey of Sustainable Luxury
At Inka Fabric, we aren't just selling fabric, we're selling a story. We understand alpaca fiber like no other because we're deeply connected to its source. This intimate knowledge empowers us to offer you an unparalleled experience.
Imagine: Owning a piece crafted from the finest, most sustainable natural fiber on earth. Our alpaca products are not just eco-friendly and affordable, they are also exceptionally high-quality and unique. You won't find these treasures on any high street – each piece embodies individuality and timeless tradition.
Need help?
Frequently Asked Questions
ORDER
It depends on where you are. Orders processed here will take 3-5 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your delivery on the carrier's website.
DELIVERY & RETURNS
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
If your item arrives damaged, please contact us at hello@inkafabric.co.uk within 48 hours of receiving the package. We will assist you in resolving the issue.
Shipping costs are calculated based on the weight and destination of your order. You will see the exact shipping cost before completing your purchase.
Yes, we accept returns within 15 days for the UK and 20 days for international shipping. Items must be returned in showroom condition with original tags. Please visit our Returns & Exchanges page for more information on our return policy or contact us at hello@inkafabric.co.uk
CUSTOMER SERVICES
You can contact our customer support team at hello@inkafabric.co.uk or by phone at our whatsapp 07856037513. We are here to assist you with any questions or concerns you may have.
PRODUCT & CARE
To care for your alpaca products, we recommend following these guidelines:
- Dry clean for large items
- Hand wash in cold water with a gentle detergent.
- Do not wring or twist the fabric.
- Lay flat to dry.
- Avoid exposure to direct sunlight.
- Store in a cool, dry place.
Yes, all of our alpaca products are sustainable. We take pride in offering luxurious and sustainable Peruvian alpaca products. Alpaca fibers are natural, renewable, and biodegradable, making them an eco-friendly choice. By choosing our alpaca products, you are supporting sustainable and ethical practices.